Referred to as the

‘INVESTIGATION REQUEST’ SYSTEM

This module is a fully capable, integrated complaint and code enforcement tracking and response system. It allows the recording, assignment, tracking and disposition of a complaint, request for service or code enforcement activity. against any address or location.

Customized response and follow-up letters can be automatically generated. Follow-up reports by person assigned show the status of the complaint or request.

TRACKS:

Requested By (Complainant)

Regarding (Complained About)

Responsible Party (Owner)

Specifics of Complaint, City Code Violations

Status of Complaint, City Code Violations

Actions Taken

REPORTS:

Investigation Request

Status of Requests

Statistical Analysis of Requests & Specific

Types of Problems Reported

Sample IR

Notice of Violation Letter

COMPLAINT / CODE ENFORCEMENT

ENTRY SCREEN

THE ‘COMPLAINT CODE TABLE’ SCREEN

‘COMPLAINT ENTRY’ SCREEN